Refund & Cancellation Policy
Last updated: 29 August 2026
SolveX aims to provide a clear and fair refund process for digital education purchases. Refund eligibility depends on the reason and the extent to which the purchased service has already been used.
Refund request window
Unless a specific course states different terms before purchase, refund requests should be submitted within 7 calendar days of successful payment.
Cases generally eligible for review
- Duplicate payment
- Payment successfully charged but purchased access was not provided due to a SolveX/payment reconciliation issue
- Material technical failure attributable to SolveX that prevents delivery and cannot reasonably be resolved
- A paid course/batch cancelled by SolveX without a reasonable replacement or equivalent remedy
Cases generally not eligible
- Change of mind after substantial use of paid learning content
- Substantial consumption of recorded lessons
- Participation in a material portion of paid live classes
- Substantial use of paid tests, notes or other digital resources
- Failure to attend when access and schedule were correctly provided
How to request
Email support@solvex.institute with registered student details, order/payment reference, course/batch name and reason.
Processing
Approved refunds will be initiated to the original payment method or another lawful method where required. A typical target is 7–10 business days, subject to payment-provider and bank timelines.
Payment charged but access missing
Do not make repeated payments while a transaction is still being verified. Contact support with the payment reference.